01 User Eligibility and Age Restrictions
The cm2 platform is an online entertainment service accessible only to individuals who meet the following requirements. Use of the platform by any individual who does not meet these requirements is strictly prohibited and may result in immediate account termination.
- Minimum Age Requirement: You must be at least 18 years of age or have reached the age of majority as defined in your country or region of residence, whichever is higher.
- User Location: You are solely responsible for ensuring that your use of the cm2 platform does not violate any laws or regulations in your place of residence.
- Legal Capacity: You must have full legal capacity to enter into binding agreements and must not be prohibited by any authority from using online gambling services.
- One Account Per User: Each individual is only permitted to hold one active account on the cm2 platform. Owning more than one account is a serious violation of these terms.
Cm2 reserves the right to request proof of age at any time. Accounts suspected of being held by underage users will be suspended immediately pending verification. All winnings obtained during the suspension period may be voided.
02 Account Registration and Personal Information
The cm2 account registration process is free and can be completed in just a few minutes. However, you are required to provide accurate, complete, and up-to-date information during registration and at any time when requested by the platform.
- Information Accuracy: All information provided during registration — including your full name, date of birth, email address, and phone number — must be genuine, valid, and belong to you.
- Identity Verification (KYC): cm2 conducts a Know Your Customer (KYC) identity verification process that may require you to submit documents such as a national ID, passport, or bank statement to verify your identity and payment method.
- Information Updates: You are responsible for keeping your account information up to date. Any changes to your personal details must be reported to the cm2 support team promptly.
- Account Password: You are solely responsible for the confidentiality of your password and all activities that occur under your account. Do not share your password with anyone.
cm2 uses 256-bit SSL encryption to protect all personal data transmitted through our platform. Your information will not be sold or shared with third parties without your consent, except as stated in Privacy Policy ours.
03 Deposits and Payment Methods
Cm2 supports a wide range of popular payment methods in Malaysia to make your deposit process hassle-free. All deposit transactions are processed through secure, encrypted payment channels.
- Supported Deposit Methods: FPX (all major Malaysian banks), Touch 'n Go eWallet, DuitNow, Boost, and GrabPay.
- Personal Payment Account: All deposits must be made from a payment method registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension pending investigation.
- Deposit Limit: Minimum and maximum deposit limits may vary depending on the payment method and your account verification level. Current limits can be viewed in the deposit section of your account.
- No Hidden Fees: cm2 does not charge any additional fees for deposits. However, third-party payment service providers may impose their own charges, which are beyond our control.
- Transaction Verification: Deposits are typically credited to your cm2 account within seconds to a few minutes, depending on the payment method used.
04 Fund Withdrawal and Payment Procedures
Cm2 is committed to processing all valid withdrawal requests promptly and transparently. We do not complicate the withdrawal process with unnecessary procedures without reasonable cause.
- Identity Verification: Before your first withdrawal is processed, you may be required to complete the full identity verification (KYC) process.
- Withdrawal Methods: Withdrawals must be made using the same payment method as your deposit in compliance with our anti-money laundering policy.
- Processing Time: Withdrawal requests are typically processed within 24 to 72 business hours after verification. Withdrawals to digital wallets such as Touch 'n Go eWallet and DuitNow are usually faster.
- Withdrawal Limit: Minimum and maximum withdrawal limits are set according to the payment method. Current limits can be checked within your account.
- Security Check: cm2 reserves the right to place withdrawals on hold for security review if unusual account activity is detected. This is a protective measure taken in the interest of users.
Withdrawals of funds obtained through fraudulent means, system manipulation, or terms violations will be voided entirely. cm2 reserves the right to withhold funds and report such cases to the relevant authorities.
05 Bonuses, Promotions and Wagering Requirements
Cm2 offers a variety of bonuses and promotions to both new and existing members. Each bonus is subject to wagering requirements and specific rules stated in the relevant bonus terms.
- Wagering Requirements: All received bonuses must meet the specified wagering requirements before bonus winnings can be withdrawn. Wagering rates vary by bonus type.
- Bonus Validity Period: All bonuses have a set validity period. Bonuses that are not used within this period will expire and be automatically removed from your account.
- One Bonus Per User: Each promotion may only be claimed once per user unless otherwise stated in the relevant promotion terms.
- Bonus Abuse Policy: Any attempt to abuse the bonus system — including opening multiple accounts, coordinating between accounts, or employing wagering strategies designed to circumvent wagering requirements — is prohibited and may result in bonus cancellation and account termination.
- Eligible Games: Not all games qualify toward bonus wagering requirements. Eligible games are specified in the terms of each promotion.
cm2 is committed to displaying all bonus terms clearly and in plain language. If you have any doubts about the terms of a promotion, please contact our support team before claiming the bonus.
06 Game Rules and Outcomes
All games offered on the cm2 platform use a certified Random Number Generator (RNG) to ensure fairness and transparency in every game round. Game outcomes are final and cannot be disputed except in cases of proven technical failure.
- Game Fairness: All slot games, Live Casino games, and table games use independently audited, certified RNG technology to ensure fair and random outcomes.
- Technical Failure: In the event of a technical disruption or system failure during a game session, cm2 reserves the right to void or correct the affected rounds. Results recorded during a technical disruption are not considered valid.
- Minimum and Maximum Bets: Every game has a set minimum and maximum betting limit. These limits may vary by game and account status.
- Live Casino: For Live Casino games, the outcome announced by the dealer is final once the round is closed. Any dispute must be filed within 24 hours of the relevant session.
07 Account Security and User Responsibilities
Your account security is a shared responsibility. cm2 provides multiple layers of technical security, but you as a user also play an important role in keeping your own account safe.
- Two-Factor Authentication (2FA): cm2 offers a two-factor authentication option that is strongly recommended for all users to add an extra layer of security to your account.
- Password Confidentiality: Never share your account password with anyone, including cm2 staff. Our staff will never ask for your password.
- Unauthorized Access: If you suspect your account has been accessed without authorization, contact our support team immediately to freeze the account and initiate an investigation.
- Secure Login: Always log out of your account when using a public or shared device. cm2 is not responsible for any losses resulting from a user's failure to safeguard their login credentials.
08 Prohibited Conduct and Fraud
Platform integrity is a top priority for cm2. We employ advanced detection systems to identify and address all forms of fraud, manipulation, or behaviour that violates platform rules.
- Money Laundering: The cm2 platform must not be used for any money laundering activities or the financing of illegal activities. cm2 fully complies with all applicable Anti-Money Laundering (AML) regulations.
- Game Manipulation: Any attempt to manipulate game outcomes using third-party software, automated bots, or any other method is strictly prohibited.
- Multiple Accounts: Registering or operating more than one account is a serious violation. All detected duplicate accounts will be terminated and remaining funds may be forfeited.
- Illegal Collusion: Colluding with other players to cheat the platform or other players in live games — including sharing card information or coordinating bets — is strictly prohibited.
- VPN Usage: Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions may result in account suspension.
09 Privacy, Personal Data and Cookies
Cm2 takes user privacy very seriously. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy our detailed privacy policy and in compliance with relevant data protection standards.
- Data Collection: We collect data necessary for account management, payment processing, regulatory compliance, and service improvements.
- Cookie Usage: The cm2 platform uses cookies and similar tracking technologies to enhance user experience and analyse platform usage. You can manage your cookie settings through your browser.
- Data Sharing: Your personal information will not be sold to third parties. Data sharing with third parties only occurs in cases specified in the Privacy Policy, such as payment processors and legal authorities.
- Data Security: All data is stored on secure servers with industry-grade encryption and is protected against unauthorised access.
10 Liability Limits and Disclaimer
The cm2 platform is provided "as is" based on current availability. While we continuously strive to ensure uninterrupted operation, certain limitations apply to our liability.
- Service Disruption: cm2 is not liable for losses caused by technical disruptions, scheduled system maintenance, or events beyond our control such as internet outages.
- Game Results: cm2 is not responsible for unfavourable game outcomes. All games carry risk and results are random, determined by certified RNG.
- Liability Cap: cm2's maximum liability to any user under any circumstance is limited to the total amount deposited within the 30 days preceding the claim.
- Third-Party Links: cm2 is not responsible for the content or privacy practices of any third-party websites or services that may be linked from our platform.
11 Account Termination and Suspension
Whether at a user's request or at cm2's discretion, accounts may be terminated or suspended under certain circumstances. This process is carried out transparently and fairly.
- Termination at User Request: You may close your cm2 account at any time by contacting our support team. Any remaining valid funds will be processed for withdrawal once all reviews are completed.
- Suspension by cm2: cm2 reserves the right to suspend or terminate an account without prior notice if there is evidence of a terms violation, fraud, illegal activity, or harmful conduct toward the platform or other users.
- Self-Exclusion: Users who wish to take a break from gaming may apply for a self-exclusion option, which can be set from 24 hours to a longer duration. During this period, the account cannot be used for any wagering activity.
- Account Balance Upon Termination: In the event of termination due to a breach of terms, cm2 reserves the right to withhold the account balance until the investigation is complete. Legitimately earned funds will be returned once the investigation process concludes.
12 Terms Amendment and Governing Law
Cm2 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform, unless stated otherwise.
- Amendment Notice: For significant amendments, cm2 will notify users via email or an in-platform notice at least 7 days before the changes take effect.
- User Responsibilities: It is your responsibility to review the Terms and Conditions periodically. Continued use of the platform after any amendments are published constitutes acceptance of the revised terms.
- Governing Law: These Terms and Conditions are governed by applicable laws. Any dispute arising in connection with these terms shall be resolved through the channels designated by cm2.
- Severability: If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms and Conditions, please contact our support team via live chat on the platform or by email at [email protected]. We are available to assist at all times.